In house complaints procedure


123estateAgent, who is registered with the The Property Ombudsman, aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure has been introduced. If you believe you have a complaint, please write in the first instance to the complaints department:

Your complaint will be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in house procedures and a formal reply will be sent to you within 15 working days of receipt of your compliant. 

In the event that the final review as detailed above still fails to satisfy your complaint, then you may refer the matter to the Ombudsman for Estate Agents. We will submit our file to the Ombudsman on request. You are entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in house complaint procedure within 8 weeks from the date we receive your complaint in writing.