What does my sales package include?

Our full estate agent services include: FREE no obligation market appraisal, us coming to take professional photos and floor plan, social media video, 3D virtual tour, putting together a property description, erecting a “For Sale” board, unlimited hosted viewings and a variety of advertising. This includes unlimited advertising on Rightmove, Zoopla, On The Market, Primelocation, Facebook and instagram. Once agree a sale we will take you all the way to completion.

123estateAgent is a member of the (TPO) The Property Ombudsman.

Please note we operate a minimum fee of £2,500.00

Please refer to What You Get for more information. What you get

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How do you value my property?

Our agents looks at every piece of data on the market, we readily have information on which properties have been sold, what is on the market and know who is looking for your property. We then work with you to decide the marketing price.

AML (Anti Money Laundering)

123 Estate Agent is required to fully comply with the Money Laundering Regulations 2017 (‘‘Regulations’’) and as such we are required by law to get satisfactory evidence of the identity of our clients and/or any third parties involved in your matter. This information must be provided at the outset which means for vendors at the time the instructions are received to market and sell your property and for purchasers at the time that your offer to buy is accepted by the seller. If this information is not provided as agreed, your transaction may be delayed, or we may have to withdraw our services from the sale of the property.

For an individual person, we require to see two current forms of identification, one of which will include photographic evidence such as a current passport or photographic driving licence and the second form will include a document that provides a satisfactory proof of address such as a bank statement or utility bill which is no more than 3 months old. The estate agent involved in your transaction can discuss this issue with you in further detail if you do not have a current passport or photographic driving licence and we have to accept alternative forms of ID. 

123 Estate Agent also uses third party companies to verify ID and ownership of a property.

The requirements for corporate entities such as companies or partnerships are more complex and you will be required to provide documentation e.g. certificate of incorporation, articles of association etc that confirm whom the beneficial owner of the firm or the person(s) with significant control over it. The beneficial owner of a company whether through direct or indirect ownership or control, including through bearer share holdings is someone who has 25% or more of the shares or voting rights in the company or any person who exercises control over the management of the company. In the case of Trusts this might include full details of the Settlor and or the Beneficiaries.

Original documentation will be required for verification purposes wherever possible but if copies are provided, they must be independently verified by a professional person such as a solicitor and accountant and the photocopy marked up accordingly. In all cases and in line with the ‘Regulations’, the firm will retain copies of your ID in either paper or electronic form up to a period of 5 years after the date we have ceased the business relationship. In addition, we also reserve the right to use the services of third parties including on-line credit check companies to carry out identity verification of any client.

The firm may from time to time request further documentation beyond what was originally requested should we deem it appropriate in order to meet our obligations as regards to the “Regulations”.

For previous clients, it is important that the firm conducts a check to confirm that there has been no change in your circumstances such as a change of address or name or, in the case of a corporate entity there is a change of identity, structure or beneficial ownership. However, it is requested that the client notify the firm should there be such a change and provide us with the relevant identification or evidence.

In addition to verification of the client the firm will have to verify the source of any funds that are being used for the property purchase. Funds received on your behalf from a third party require the same levels of identification and verification checks as the customer themselves. For example, if you are paying for the property by way of a mortgage you might be required to provide written confirmation. If it is a “cash” purchase proof of funds in the form of a bank statement might be requested.

In addition to verification of the source of funds there are occasions when the firm must be satisfied as to the source of wealth of any client instructing us, and we may need to ask you for an explanation of that source.

This firm has a professional and legal duty to keep your affairs confidential. However, it is important to note that should the firm have any evidence or form a suspicion that a client is in any way concerned with money laundering or terrorist financing we are under a legal obligation as set out in the Proceeds of Crime Act 2002 to make a formal report to the National Crime Agency (NCA) who are responsible for collating all reports of potential money laundering. The firm is explicitly prohibited from notifying you of the fact that any such report has been made and because of such a report the firm might have to suspend work on your matter for a period, and/or even terminate the relationship. If this is the case, then we cannot legally notify you of this fact or the outcome of such a report.


When do I pay for my service?

You will only have to pay our fee on completion of your sale.

What is our sole agency period

Our sole agency period is twelve weeks.

How long will it take to get on the market?

Not long at all. Once we have visited your property and you decide to use our services we will get straight to work, arranging your 3D virtual tour, photos, floor plan and property description. Next we upload your property’s information to the relevant portals and off we go.

How long will my property listing stay live?

We keep your property advertised for as long as it takes us to find you a buyer.

Do you vet buyers before viewings?

Yes – to ensure that we don’t waste any time, we will gather as much information about interested parties prior to arranging any viewings.

How are my viewings conducted?

We offer a 3D virtual viewing service to all our clients.

Your hosted viewings are run only by people who know your property. This means you can rest assured that we’ll give the right impression to prospective buyers, both online and in person.
Whenever a viewing is scheduled, you’ll get an email from our automated system, so that you can easily plan your day. Similarly, if a viewing has to be cancelled, you’ll be notified immediately.

How do I keep updated?

As part of our service, you will get access to your own local agents who you will be able to contact directly. You will also have your own personal login to PropertyFile where you can see all your information on viewings, offers, portal statistics, sales progression at your convenience.

What happens once I agree an offer?

We deal with any enquiries and we’ll discuss any offers with you directly. Once you accept an offer on your property we will arrange Solicitors and send out the sales memorandum to all parties.

Do you progress my sale?

Yes – we normally work with conveyancing firms that give you and us instant access to your progression details whenever you need them updating you at all times through our online portal. Of course, we are happy to work with conveyancers of your choice too. If you need any assistance, please do not hesitate to say.

What if I am unable to meet the new owners with my keys?

We will meet the new owners with the keys once we have had confirmation your sale has completed, so you can focus on moving into your new place ASAP!

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